PDPA Compliance

Your Rights Under PDPA

As a user of Perfect Pairing, you have the following rights under the PDPA:

1. Right to Access

You may request access to your personal data that we hold. We will respond to your request within 30 days and may charge a reasonable fee to cover administrative costs.

2. Right to Correction

You may request that we correct any errors or omissions in your personal data. We will make the correction within 30 days unless it is not reasonable to do so.

3. Right to Withdraw Consent

You may withdraw your consent for us to collect, use, or disclose your personal data at any time. Please note that withdrawal of consent may affect our ability to provide certain services to you.

4. Right to Data Portability

Upon request, we will provide you with a copy of your personal data in a commonly used electronic format.

How We Protect Your Data

We implement comprehensive security measures to protect your personal data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
• Access Controls: Strict role-based access controls limit who can access your data.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Employee Training: All staff undergo mandatory data protection training.
• Incident Response: We have procedures in place to respond to data breaches promptly.
• Singpass Verification: Identity verification through Singpass ensures all users are who they claim to be.

Data We Collect

In compliance with PDPA's purpose limitation obligation, we only collect data necessary for:

• Account creation and identity verification
• Providing matching and dating services
• Processing payments and transactions
• Communicating with you about our services
• Improving our services and user experience
• Ensuring safety and preventing fraud
• Complying with legal obligations

For full details on data collection, please refer to our Privacy Policy.

Third-Party Disclosure

We may disclose your personal data to third parties only in the following circumstances:

• With your consent
• To service providers who assist in operating our platform (under strict confidentiality agreements)
• When required by law or court order
• To protect the rights, property, or safety of Perfect Pairing, our users, or others

We do not sell your personal data to third parties for marketing purposes.

Data Retention

In accordance with PDPA's retention limitation obligation:

• We retain your data only for as long as necessary to fulfill the purposes for which it was collected.
• When you delete your account, we will delete or anonymize your personal data within 90 days.
• Some data may be retained longer for legal, regulatory, or legitimate business purposes (e.g., tax records, dispute resolution).

Do Not Call Registry

We respect the Singapore Do Not Call (DNC) Registry. We will not send marketing messages to phone numbers registered with the DNC Registry unless you have given us clear and unambiguous consent.

Data Breach Notification

In accordance with the PDPA's data breach notification requirements, we will:

• Notify the Personal Data Protection Commission (PDPC) of any notifiable data breach within 3 days.
• Notify affected individuals if the breach is likely to result in significant harm.
• Take immediate steps to contain the breach and prevent further unauthorized access.

Making a Request or Complaint

To exercise your rights under PDPA or if you have any concerns about how we handle your personal data, please contact our Data Protection Officer:

We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

Related Policies

For more information about how we handle your data, please refer to:

• Privacy Policy - Detailed information on data collection and use
• Cookie Policy - How we use cookies and tracking technologies
• Terms of Service - Rules for using our platform