Perfect Pairing Pte Ltd is fully committed to complying with the Personal Data Protection Act 2012 (PDPA) of Singapore. This page explains how we protect your personal data and your rights under the PDPA.
Our PDPA Commitments
- Consent: We only collect, use, or disclose your personal data with your knowledge and consent.
- Purpose Limitation: We only collect data for purposes that a reasonable person would consider appropriate.
- Transparency: We inform you about why we collect your data and how it will be used.
- Security: We implement reasonable security measures to protect your data from unauthorized access.
- Access & Correction: You can request to access or correct your personal data at any time.
- Retention Limitation: We only keep your data for as long as necessary for business or legal purposes.
Your Rights Under PDPA
As a user of Perfect Pairing, you have the following rights under the PDPA:
1. Right to Access
You may request access to your personal data that we hold. We will respond to your request within 30 days and may charge a reasonable fee to cover administrative costs.
2. Right to Correction
You may request that we correct any errors or omissions in your personal data. We will make the correction within 30 days unless it is not reasonable to do so.
3. Right to Withdraw Consent
You may withdraw your consent for us to collect, use, or disclose your personal data at any time. Please note that withdrawal of consent may affect our ability to provide certain services to you.
4. Right to Data Portability
Upon request, we will provide you with a copy of your personal data in a commonly used electronic format.
How We Protect Your Data
We implement comprehensive security measures to protect your personal data:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
- Access Controls: Strict role-based access controls limit who can access your data.
- Regular Audits: We conduct regular security audits and vulnerability assessments.
- Employee Training: All staff undergo mandatory data protection training.
- Incident Response: We have procedures in place to respond to data breaches promptly.
- Singpass Verification: Identity verification through Singpass ensures all users are who they claim to be.
Data We Collect
In compliance with PDPA's purpose limitation obligation, we only collect data necessary for:
- Account creation and identity verification
- Providing matching and dating services
- Processing payments and transactions
- Communicating with you about our services
- Improving our services and user experience
- Ensuring safety and preventing fraud
- Complying with legal obligations
For full details on data collection, please refer to our Privacy Policy.
Third-Party Disclosure
We may disclose your personal data to third parties only in the following circumstances:
- With your consent
- To service providers who assist in operating our platform (under strict confidentiality agreements)
- When required by law or court order
- To protect the rights, property, or safety of Perfect Pairing, our users, or others
We do not sell your personal data to third parties for marketing purposes.
Data Retention
In accordance with PDPA's retention limitation obligation:
- We retain your data only for as long as necessary to fulfill the purposes for which it was collected.
- When you delete your account, we will delete or anonymize your personal data within 90 days.
- Some data may be retained longer for legal, regulatory, or legitimate business purposes (e.g., tax records, dispute resolution).
Do Not Call Registry
We respect the Singapore Do Not Call (DNC) Registry. We will not send marketing messages to phone numbers registered with the DNC Registry unless you have given us clear and unambiguous consent.
Data Breach Notification
In accordance with the PDPA's data breach notification requirements, we will:
- Notify the Personal Data Protection Commission (PDPC) of any notifiable data breach within 3 days.
- Notify affected individuals if the breach is likely to result in significant harm.
- Take immediate steps to contain the breach and prevent further unauthorized access.
Making a Request or Complaint
To exercise your rights under PDPA or if you have any concerns about how we handle your personal data, please contact our Data Protection Officer:
Data Protection Officer
Perfect Pairing Pte Ltd
Email: dpo@perfectpairing.sg
We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
Related Policies
For more information about how we handle your data, please refer to:
- Privacy Policy — Detailed information on data collection and use
- Cookie Policy — How we use cookies and tracking technologies
- Terms of Service — Rules for using our platform